AYOKA LAGOS STORE POLICIES STATEMENT

Welcome to Ayoka Lagos. To maintain a smooth and fair shopping experience, please review our store policies before completing your purchase.

1. All Purchases Are Final Sale

Once an order is placed, it cannot be cancelled or refunded.
We do not accept returns or exchanges except in very rare approved situations.

2. No Refunds

We do not issue monetary refunds under any circumstances.
This includes: change of mind, wrong size, wrong color, or dissatisfaction with style.

3. Store Credit (Exceptional Cases Only)

We may offer store credit ONLY in situations such as:

Verified manufacturing defects
Wrong item received
Issues caused directly by us

Store credit:

Must be approved by our team
Is valid for 90 days
Cannot be converted to cash

4. Proof of Issues Required

For damage or wrong item claims:

Notify us within 24 hours of delivery
Provide clear photos + proof of payment
Claims submitted after 24 hours cannot be honored

5. Payment Rules

Offline transfers must use the order or invoice number as the payment reference.
Payments without proper reference may take up to 72 hours to verify.
Order processing begins after payment confirmation.

6. Shipping & Delivery

Delivery timelines start after payment is verified.
We are not responsible for courier delays or incorrect addresses provided by the customer.

7. Customer Responsibility

By placing an order, you agree that:

You have reviewed product details before purchase
You understand and accept our no-refund policy
You provide accurate contact and delivery information

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]