REFUND POLICY

Last Updated: November 2025

At Ayoka (“Ayoka Lagos” / “Ayoka Jewelry”), we prioritize quality and customer satisfaction. To maintain fairness and product hygiene, please review our strict refund policy below.

1. All Purchases Are Final Sale

2. No Returns or Exchanges

3. Store Credit (Exceptional Cases Only)
In rare and serious cases, we may offer store credit, not refunds.
Examples include:

Store Credit Terms:

4. Damaged or Incorrect Items
To qualify for investigation:

5. Items Not Eligible for Store Credit

6. Unauthorized Returns
Any item returned without prior approval will:

7. Payment Issues
Refunds for failed or incomplete payments made through banks or card processors must be resolved directly with the payment provider. Ayoka cannot issue refunds for transactions not received in our account.

REFUND POLICY

Last Updated: November 2025 ​ At Ayoka (“Ayoka Lagos” / “Ayoka Jewelry”), we prioritize quality and customer satisfaction. To maintain fairness and product hygiene, please review our strict refund policy below. ​ 1. All Purchases Are Final Sale

We do not offer refunds under any circumstances.

This includes:

Change of mind

Wrong size, color, or preference

Not liking how the item looks on you

Duplicate orders made by the customer

2. No Returns or Exchanges

We do not accept returns or exchanges for any reason unless an issue is directly caused by Ayoka (see Section 3).

3. Store Credit (Exceptional Cases Only) In rare and serious cases, we may offer store credit, not refunds. Examples include:

Verified manufacturing defects

Wrong item shipped

Missing items in the order

Store Credit Terms:

Approval is solely at Ayoka’s discretion.

Customer must report issues within 24 hours of delivery.

Clear photos and proof of purchase are required.

Items must be unused and in original packaging.

Store credit is valid for 90 days and cannot be converted to cash.

4. Damaged or Incorrect Items To qualify for investigation:

Report within 24 hours of receipt

Provide unboxing photos/videos if possible

Provide photos of the item, packaging, and waybill

Claims made after 24 hours cannot be honored

5. Items Not Eligible for Store Credit

Items damaged due to customer handling

Items altered, used, or worn

Items purchased on sale or promotion

Jewelry with signs of wear, scratches, or exposure to liquids

Items missing packaging, tags, or accessories

6. Unauthorized Returns Any item returned without prior approval will:

Not be accepted

Not qualify for store credit

Not be shipped back unless the customer covers redelivery fees

7. Payment Issues Refunds for failed or incomplete payments made through banks or card processors must be resolved directly with the payment provider. Ayoka cannot issue refunds for transactions not received in our account.

Last Updated: November 2025

At Ayoka (“Ayoka Lagos” / “Ayoka Jewelry”), we prioritize quality and customer satisfaction. To maintain fairness and product hygiene, please review our strict refund policy below.

1. All Purchases Are Final Sale

3. Store Credit (Exceptional Cases Only)
In rare and serious cases, we may offer store credit, not refunds.
Examples include:

4. Damaged or Incorrect Items
To qualify for investigation:

6. Unauthorized Returns
Any item returned without prior approval will:

7. Payment Issues
Refunds for failed or incomplete payments made through banks or card processors must be resolved directly with the payment provider. Ayoka cannot issue refunds for transactions not received in our account.